Hotel Reception Course

(Managing Front Office Operations)
By more than two to one, Hospitality Managers confirm that Front Office is the department that can benefit from employing professionally trained Front Office employees and qualified staff. This course is designed to inform and educate you in the Hospitality Industry and will look at the lodging industry past, present and future. Students will learn the importance of planning, control and evaluation throughout the guest cycle.

From Sales to Reservations, Checking guest-in, solving problems and delivering service, this course is designed to teach you how to be a true industry professional. The course will not only reiterate how the industry works but will introduce new ways of doing business and will help students to look at their individual careers both present and future in one of the fastest growing industries.

Course Content:

• The Lodging Industry • Hotel Organisation • Front Office Operations
• Reservations & Sales • Registration
• Front Office Responsibilities • Check-out & Settlement

Award: APS Certification